Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared. We will notify you if there is an increase in the shipping charge for your order prior to billing and shipping.
Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.
Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders. Consolidated Shipments: Entire orders will be shipped together if possible.
Local delivery: We ship via our own fleet of trucks for local delivery of Landscape Supply products. Shipping rates can be viewed in our shopping cart and start at $49.99. Rates are based on product quantity (number of trucks required) and your zipcode. Delivery times are based on your chosen delivery date and availability of our trucks.
General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns. Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card. Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges. Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item. Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.
Due to our outdoor products being bulk and in the case of sod, living, they are not able to be returned for a refund. All sales are final on registered serialized products, like Stihl, Honda, John Deere and equipment unless otherwise stated by the manufacturer.
Non-returnable items:
If a mistake was made on our end, for example the wrong product was delivered, we will work with you to make sure the mistake gets corrected. This is a very rare occurrence, but in such a situation we may offer a refund, discount or other form of compensation.
When you opt-in to the service, we will send you a message to confirm your signup. By opting into messages, you agree to receive recurring automated marketing and informational text messages from Everglades Equipment Group for Everglades Equipment Group's Messaging Program. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate. Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Everglades Equipment Group's Messaging Program. Everglades Equipment Group reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Everglades Equipment Group also reserves the right to change the short code or phone number where messages are sent. Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages. Your consent to receive marketing messages is not a condition of purchase.
Carriers
Carriers are not liable for delayed or undelivered messages.
Cancellation
You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Everglades Equipment Group again, just sign up as you did the first time and Everglades Equipment Group will start sending messages to you again.
Info
Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at [email protected].
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number or notify us of your old number at [email protected]. The duty to inform us based on the above events is a condition of using this service to receive messages.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.
Sales tax is charged on instate orders if required by law.
Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.
Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.
We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection.
We take privacy seriously and do not store your personal data until you create an account. At that point, we only store the information you provide. We do not retain credit card data at any time. We do not sell any of your personal information at any time for any reason.
You may receive promotional emails or text messages when you provide us with either email or phone number. This site uses cookies to make the website function as you would expect. We may serve you advertising based on how you browse our website.
This is hereby posted in order for Everglades Equipment Group to comply with the Health Care Transparency and No Surprises Act Requirements. https://ticmrf.com/59-1000566 . This link leads to the machine readable files which are made available in response to the Federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.