Assists in coordinating and directing the workload of the Service Department for maximum efficiency and productivity. Advises and recommends to the Service Manager or Service Location Manager regarding technician skills and training needs.
Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge
Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs
May review repair orders for accuracy and completeness
Directs and assists in the diagnosis of machine problems of technicians and apprentices
Inspects and repairs all special tools
Recommends new tooling as required
Advises Service Manager of all customer complaints
Coordinates and schedules all in-house technician training
Assists the Service Manager with coordinating and conducting quarterly safety meetings
May fill the Service Manager role in their absence
May arrange for and participate in re-conditioning of used equipment and set-up of new equipment
May approve the release of equipment for delivery to the customer
May assist in providing performance feedback for service technicians and staff to the Service Manager
May assist in the tracking and scheduling of Product Improvement Programs?
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Operates and maintains vehicles, tools and equipment required to perform job responsibilities
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains current knowledge of EEG and competitive equipment
7+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
Experience leading a team and working cooperatively in a team environment
Experience using special tools and following Technical Manual procedures on machines of the Technician’s specialty
Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
Experience operating vehicles, tools, and equipment for diagnostic purposes
Experience with basic computer functions; Experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
Experience communicating effectively verbally and in writing
Must have an adequate toolset to perform job responsibilities
High School Diploma, GED, or equivalent experience required; Associates Degree preferred
Valid driver’s license required; CDL (Commercial Driver’s License) preferred but not required