Assist the service manager in maintaining accurate, timely reports, work orders and records relative to the service department’s daily operation within the dealership. Service advisor experience in equipment, automotive, motorcycle or RV preferred.
Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Assist in answering service phone calls
Maintains accessories and supplies and prepares replacement orders
May prepare Service Technician efficiency reports and other reports as needed
May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
Other related duties as instructed by management
Basic knowledge of accounting practices
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
High School Diploma or equivalent experience
Service advisor experience in equipment, automotive, motorcycle or RV preferred