Oversees service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Assists with the development and training of service personnel and may complete performance reviews of service staff
Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals
Participates in the development and execution of the Corporate Service Marketing Plan
Coordinates customer clinics, field days and related promotional events
Reviews work orders for completeness and accuracy prior to customer billing
Ensures all departmental tools, equipment, and vehicles are in good working order
Manages recruiting, staffing and employee development activities for employees reporting to this position
Manages and coordinates training for all Service personnel
May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget
3+ years’ experience in Service Department operations
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Familiar with John Deere and competitive products
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
Excellent customer service skills
High School Diploma or equivalent experience
Corporate Service Manager/ Site Manager
Service Clerks/Writers, Service Technicians, Shop Foreman, and S