Service Manager

Service Department

Oversees service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
  • Assists with the development and training of service personnel and may complete performance reviews of service staff
  • Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
  • Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals
  • Participates in the development and execution of the Corporate Service Marketing Plan
  • Coordinates customer clinics, field days and related promotional events
  • Reviews work orders for completeness and accuracy prior to customer billing
  • Ensures all departmental tools, equipment, and vehicles are in good working order
  • Manages recruiting, staffing and employee development activities for employees reporting to this position
  • Manages and coordinates training for all Service personnel
  • May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget

  • 3+ years’ experience in Service Department operations
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Familiar with John Deere and competitive products
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends
  • Excellent customer service skills
  • High School Diploma or equivalent experience


Corporate Service Manager/ Site Manager

Service Clerks/Writers, Service Technicians, Shop Foreman, and S

Belle Glade

2017 NW 16th St
Belle Glade, FL 33430
561-996-6531

Map & Hours
Boynton Beach

1335 Neptune Dr
Boynton Beach, FL 33426
561-732-8905

Map & Hours
Brooksville

22255 Cortez Blvd
Brooksville, FL 34601
352-573-2720

Map & Hours
Clearwater

5090 Ulmerton Rd
Clearwater, FL 33760
727-828-8200

Map & Hours
Fort Myers

9501 FL-82
Fort Myers, FL 33905
239-332-5045

Map & Hours
Fort Pierce

6150 Orange Ave
Fort Pierce, FL 34947
772-461-5568

Map & Hours
Immokalee

775 E Main St
Immokalee, FL 34142
239-657-4413

Map & Hours
Leesburg

1800 US-441
Leesburg, FL 34748
352-315-1016

Map & Hours
Loxahatchee

13295 Southern Blvd
Loxahatchee, FL 33470
561-784-4000

Map & Hours
Naples

1945 Pine Ridge Rd
Naples, FL 34109
239-260-8800

Map & Hours
Odessa

2240 Success Dr
Odessa, FL 33556
727-842-8618

Map & Hours
Okeechobee

820 US-98
Okeechobee, FL 34972
863-763-1921

Map & Hours
Orlando

12049 S Orange Blossom Trail
Orlando, FL 32837
407-240-1023

Map & Hours
Palmetto

906 US-301
Palmetto, FL 34221
941-722-3281

Map & Hours
Plant City

2805 West, FL-60
Plant City, FL 33567
813-737-1660

Map & Hours
Sarasota

6209 McIntosh Rd
Sarasota, FL 34238
941-924-9709

Map & Hours
St Cloud

117 13th St
St Cloud, FL 34769
321-209-4888

Map & Hours
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