Parts And Service Representative

Parts & Service Department

Responsible for selling, receiving, and delivery of parts, attachments and accessories. Assist the Aftermarket Manager in maintain accurate, timely reports, work orders and records relative to the parts and service department’s daily operation. In addition, performs in-store customer service, overall organizational promotion, and stocking duties.

  • Look up and ordering of Parts for John Deere equipment using JDPOINT ordering system & PMPRO catalog system
  • Look up and ordering of Parts for Other Vendors using their website catalogs
  • Sells & orders parts required to fill customer needs using PFW business system
  • Promotes and sells products and/or services to meet customer needs
  • Supplies Service Technicians with parts as required
  • Assists with preparing and maintaining merchandise displays
  • Assists in keeping parts department clean and orderly
  • Follows up on shortages and expedites issues by reporting to the manager
  • Fields internal and external customer inquiries to the Service Department
  • Opens work orders as directed by the Aftermarket Manager/Lead or Shop Foreman and maintains control until they are closed and invoiced
  • Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Aftermarket Manager
  • Maintains Service Department and Parts Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Assist in answering service phone calls
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare Service Technician efficiency reports and other reports as needed
  • May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
  • Assists in maintaining all departmental tools, equipment, and vehicles are in good working order
  • Perform other related duties assigned by Managers.

  • Basic data entry/keyboarding skills
  • Basic machinery knowledge
  • Parts Educate - Required to have 20 credits per year of John Deere training as well as training requested by their Parts Manager
  • Ability to use the JD Pathways /John Deere Parts Catalog computer application and Vendor Websites for parts look up and ordering.
  • Ability to learn PFW business system for invoicing, receipting and ordering parts for customers
  • Ability to work in a team environment
  • Ability to lift items weighing up to 75 lbs.
  • High School diploma or equivalent experience
  • Fork lift license required


Aftermarket Manager or Lead person

None

Largo
Belle Glade

2017 Northwest 16th Street
Belle Glade, FL 33430
561-996-6531

Map & Hours
Boynton Beach

1335 Neptune Dr
Boynton Beach, FL 33426
561-732-8905

Map & Hours
Brooksville

22255 Cortez Blvd
Brooksville, FL 34601
352-573-2720

Map & Hours
Fort Myers

9501 FL-82
Fort Myers, FL 33905
239-332-5045

Map & Hours
Fort Pierce

6150 Orange Ave
Fort Pierce, FL 34947
772-461-5568

Map & Hours
Immokalee

775 E Main St
Immokalee, FL 34142
239-657-4413

Map & Hours
Largo

6785 114th Ave
Largo, FL 33773
727-828-8200

Map & Hours
Leesburg

1800 US-441
Leesburg, FL 34748
352-315-1016

Map & Hours
Loxahatchee

13295 Southern Blvd
Loxahatchee, FL 33470
561-784-4000

Map & Hours
Naples

1945 Pine Ridge Rd
Naples, FL 34109
239-260-8800

Map & Hours
North Port

2825 Commerce Parkway
North Port, FL 34289
941-924-9709

Map & Hours
Odessa

2240 Success Dr
Odessa, FL 33556
727-842-8618

Map & Hours
Okeechobee

820 US-98
Okeechobee, FL 34972
863-763-1921

Map & Hours
Orlando

12049 S Orange Blossom Trail
Orlando, FL 32837
407-240-1023

Map & Hours
Palmetto

906 US-301
Palmetto, FL 34221
941-722-3281

Map & Hours
Plant City

2805 West, FL-60
Plant City, FL 33567
813-737-1660

Map & Hours
St Cloud

117 13th St
St Cloud, FL 34769
321-209-4888

Map & Hours
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