Aftermarket Manager

Parts & Service Department

Manages Service Advisor and Parts Sales team(s) for the organization to maximize return on investment by optimizing Service and Parts processes to ensure internal and external customer satisfaction. Grows profitable service labor, part sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

  • Creates annual Service and Parts department goals and budget, in alignment with the organization’s financial and operational goals for the locations within their region
  • Works with Corporate Managers, Regional Aftermarket Managers and Marketing to develop an Aftermarket sales and marketing plan
  • Leads the execution of Aftermarket marketing plan and sales tactics, monitors regularly to ensure achievement of organizational goals
  • Develops, communicates, enforces, and monitors effective Service and Parts department processes to ensure internal and external customer satisfaction
  • Identify and drive continuous service and parts process improvements
  • Identify new opportunities and develop actionable plans grow service and parts sales
  • Identify and improve operational effectiveness of facilities, mobile vehicles, other assets
  • Prepares and analyzes Service department reports; uses data to help drive improvement and growth
  • Manages recruiting, staffing, and employee development activities for Service Advisors, Parts Leads and Techs
  • Resource for Service Advisors and Parts Leads to help resolve work order issues and customer complaints
  • Proactively seek and participate in available company‐sponsored training, in an effort to develop and advance knowledge base and skill set
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
  • Ensure that company’s reputation and image in the community is consistent with company Core Values
  • Responsible for delivering high level customer experience
  • Work extended hours and weekends as necessary

  • 5+ years of experience in Service and Parts department operations
  • Ability to use standard desktop load applications such as Microsoft Office and internet based functions
  • Strong communication skills with customers and direct reports
  • Ability to write and speak effectively to individuals and groups
  • Ability to lead teams and hold people accountable
  • Familiar with John Deere and competitive products
  • Strong understanding of financial principles relative to Service and Parts department operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends as needed
  • Excellent customer service skills
  • High School Diploma or equivalent experience

Site Manager

Service Leads, Advisors, Parts Leads, Parts & Service Dept.

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Belle Glade

2017 Northwest 16th Street
Belle Glade, FL 33430

Map & Hours
Boynton Beach

1335 Neptune Dr
Boynton Beach, FL 33426

Map & Hours

22255 Cortez Blvd
Brooksville, FL 34601

Map & Hours
Fort Myers

9501 FL-82
Fort Myers, FL 33905

Map & Hours
Fort Pierce

6150 Orange Ave
Fort Pierce, FL 34947

Map & Hours

127 N Krome Ave
Florida City, FL 33034

Map & Hours

775 E Main St
Immokalee, FL 34142

Map & Hours

6785 114th Ave
Largo, FL 33773

Map & Hours

1800 US-441
Leesburg, FL 34748

Map & Hours

13295 Southern Blvd
Loxahatchee, FL 33470

Map & Hours

1945 Pine Ridge Rd
Naples, FL 34109

Map & Hours
North Port

2825 Commerce Parkway
North Port, FL 34289

Map & Hours

2240 Success Dr
Odessa, FL 33556

Map & Hours

820 US-98
Okeechobee, FL 34972

Map & Hours

12049 S Orange Blossom Trail
Orlando, FL 32837

Map & Hours

906 US-301
Palmetto, FL 34221

Map & Hours
Plant City

2805 West, FL-60
Plant City, FL 33567

Map & Hours
St Cloud

117 13th St
St Cloud, FL 34769

Map & Hours
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