Aftermarket Manager

Parts & Service Department

Manages Service Advisor and Parts Sales team(s) for the organization to maximize return on investment by optimizing Service and Parts processes to ensure internal and external customer satisfaction. Grows profitable service labor, part sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

  • Creates annual Service and Parts department goals and budget, in alignment with the organization’s financial and operational goals for the locations within their region
  • Works with Corporate Managers, Regional Aftermarket Managers and Marketing to develop an Aftermarket sales and marketing plan
  • Leads the execution of Aftermarket marketing plan and sales tactics, monitors regularly to ensure achievement of organizational goals
  • Develops, communicates, enforces, and monitors effective Service and Parts department processes to ensure internal and external customer satisfaction
  • Identify and drive continuous service and parts process improvements
  • Identify new opportunities and develop actionable plans grow service and parts sales
  • Identify and improve operational effectiveness of facilities, mobile vehicles, other assets
  • Prepares and analyzes Service department reports; uses data to help drive improvement and growth
  • Manages recruiting, staffing, and employee development activities for Service Advisors, Parts Leads and Techs
  • Resource for Service Advisors and Parts Leads to help resolve work order issues and customer complaints
  • Proactively seek and participate in available company‐sponsored training, in an effort to develop and advance knowledge base and skill set
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
  • Ensure that company’s reputation and image in the community is consistent with company Core Values
  • Responsible for delivering high level customer experience
  • Work extended hours and weekends as necessary

  • 5+ years of experience in Service and Parts department operations
  • Ability to use standard desktop load applications such as Microsoft Office and internet based functions
  • Strong communication skills with customers and direct reports
  • Ability to write and speak effectively to individuals and groups
  • Ability to lead teams and hold people accountable
  • Familiar with John Deere and competitive products
  • Strong understanding of financial principles relative to Service and Parts department operations
  • Ability to analyze and interpret internal reports
  • Ability to work extended hours and weekends as needed
  • Excellent customer service skills
  • High School Diploma or equivalent experience


Site Manager

Service Leads, Advisors, Parts Leads, Parts & Service Dept.

St Cloud
Belle Glade

2017 Northwest 16th Street
Belle Glade, FL 33430
561-996-6531

Map & Hours
Boynton Beach

1335 Neptune Dr
Boynton Beach, FL 33426
561-732-8905

Map & Hours
Brooksville

22255 Cortez Blvd
Brooksville, FL 34601
352-573-2720

Map & Hours
Fort Myers

9501 FL-82
Fort Myers, FL 33905
239-332-5045

Map & Hours
Fort Pierce

6150 Orange Ave
Fort Pierce, FL 34947
772-461-5568

Map & Hours
Homestead

127 N Krome Ave
Florida City, FL 33034
305-247-9886

Map & Hours
Immokalee

775 E Main St
Immokalee, FL 34142
239-657-4413

Map & Hours
Largo

6785 114th Ave
Largo, FL 33773
727-828-8200

Map & Hours
Leesburg

1800 US-441
Leesburg, FL 34748
352-315-1016

Map & Hours
Loxahatchee

13295 Southern Blvd
Loxahatchee, FL 33470
561-784-4000

Map & Hours
Naples

1945 Pine Ridge Rd
Naples, FL 34109
239-260-8800

Map & Hours
North Port

2825 Commerce Parkway
North Port, FL 34289
941-924-9709

Map & Hours
Odessa

2240 Success Dr
Odessa, FL 33556
727-842-8618

Map & Hours
Okeechobee

820 US-98
Okeechobee, FL 34972
863-763-1921

Map & Hours
Orlando

12049 S Orange Blossom Trail
Orlando, FL 32837
407-240-1023

Map & Hours
Palmetto

906 US-301
Palmetto, FL 34221
941-722-3281

Map & Hours
Plant City

2805 West, FL-60
Plant City, FL 33567
813-737-1660

Map & Hours
St Cloud

117 13th St
St Cloud, FL 34769
321-209-4888

Map & Hours
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